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CUSTOMER FEEDBACK
Customers can complete a short, simple survey that rates their experience in your restaurant
Customers rate their likelihood of recommending the restaurant on a basis of 0 (not likely) to 10 (very likely), with the ability to add comments about their experience
Manage your existing customer base by following up with identified passives (those who rated the experience a 7 or 8) and detractors (those who rated it a 6 or below)
PULSE PLATFORM INTEGRATION
NCR Customer Voice Mobile gives you real-time access to your customer feedback
Instantly view server performance, business at risk, and survey response rates from your mobile device, and correct any service issuesas they occur
Review full customer feedback, along with the appropriate check detail, for greater understanding
Accessible through the NCR Pulse mobile platform
BUSINESS INSIGHTS
View your business at risk, customers, leads, recommendations, response rate, marketing and reports
Track the exact dollar amount associated with your business - both at-risk and newly-acquired
Every comment from every customer is analyzed, providing valuable insight across multiple sites or down to the individual restaurant
Any customer demographic data, shift times, food categories, etc. can be selected for in-depth analysis